Help / Support

We’re here when you need us.

Choose the quickest route below. Never send your password, sign-in token, full identity document or unnecessary location history by email.

General support →Account access, app behaviour, notifications and product questions.
support@theaura.space Safety concern →Report abuse or urgent platform safety issues. For immediate danger, contact local emergency services.
support@theaura.space Privacy request →Access, correction, export, objection or deletion questions.
privacy@theaura.space Delete your account →Follow the in-app path and understand what happens next.

Helpful details to include

Tell us your Aura username, app version, iOS version, what you expected, what happened and the approximate time. A screenshot can help, but remove unrelated messages, precise coordinates and personal information first.

Account access

Use “Forgot password?” on the sign-in screen for an email account. If you use Sign in with Apple, sign in using the same Apple Account and method you originally chose. Aura support will never ask for your password or a one-time verification code.

Content and user reports

The fastest option is the report control attached to the relevant content. You can also block an account from its profile or interaction menu. See the Community Guidelines.

Response expectations

We prioritise credible safety, account-access, privacy and legal requests. This is not an emergency service; contact local emergency services if anyone is in immediate danger.